Plumbing, gas & drainage
A full range of plumbing, gas and drainage services from Palm Beach to Helensvale — the same team, the same upfront pricing, whether it is a dripping tap or a full bathroom.
One team, the whole property
Most plumbing jobs are not one job. A blocked drain turns out to be a root in a cracked line; a hot water replacement turns into relocating a pipe that should never have been where it was. We hold the licences for all of it — plumbing, drainage and gas — so the work does not stop while somebody else gets booked in.
With 25+ years in the plumbing and building industry behind the business, we also know what the other trades need from us. On a renovation that is the difference between a tiler waiting and a tiler working.
No surprises,
start to finish
Your satisfaction is our top priority. We stand behind our work and offer a satisfaction guarantee on every job — the goal is to leave you knowing your plumbing is in expert hands.
- 01
You call, a plumber answers
Not a call centre. You get Nick or someone on the tools, and a straight answer about whether it is today, tomorrow, or something you can safely leave until next week.
- 02
We turn up when we said
The single thing customers mention most in our reviews. If we are running late you will hear from us before the window closes, not after.
- 03
Price before we start
Upfront pricing and no call-out fee. You approve the number before a tool comes out of the van.
- 04
Clean site, lifetime warranty
The old unit leaves with us, the area is cleaned, and the workmanship is covered for life.
Get a price, not a run-around
Answer four quick questions and we will call you back with a price. No call-out fee, no obligation, and nothing starts until you say so.
Get a free quote
Step 1 / 4Four quick questions. No call-out fee, no obligation.
What do you need done?
Pick whichever is closest.
Before
you call
No. Crystal Waters Plumbing & Drainage has upfront pricing with no call-out fee. You get the price before we start, and you approve it before any work begins.
Palm Beach to Helensvale and everything in between — Robina, Burleigh, Miami, Mermaid, Broadbeach, Varsity Lakes, Mudgeeraba, Nerang, Southport, Pacific Pines and the suburbs around them. If you are not sure whether you are in the corridor, call and ask.
Often, yes. Several of our Google reviews describe a morning phone call and a working system by that afternoon. It depends on the unit you need and whether it is in stock — we will tell you honestly when we take the call.
Our workmanship, for life. Product warranties are separate and come from the manufacturer, which is one reason we install everything to manufacturer specification — a shortcut on the install is what voids those.
Because clearing a blockage and finding its cause are two different jobs. A jetter will clear almost anything; a CCTV camera tells you whether you are dealing with tree roots, a collapsed section, a belly in the line, or simply what is going down the sink. We put the camera down as a matter of course.
Yes — fully licensed and insured, with 25+ years in the plumbing and building industry behind the business.
Not ourselves, but our sister company does. Crystal Waters Electrical — ask for Darren on 0402 555 032. He carries out some of the finest work on the Gold Coast.