Your neighbourhood’s plumbing experts:your satisfaction, our guarantee
Blocked drains, hot water, leaks and renovations — from Palm Beach to Helensvale. 8 years trading, no call-out fee, and a lifetime warranty on every job we do.
Get a free quote
Step 1 / 4Four quick questions. No call-out fee, no obligation.
What do you need done?
Pick whichever is closest.
5.0 from 205+ reviews
Gold Coast locals from Palm Beach to Helensvale, on Google.
25+ years experience
On the tools across plumbing, drainage and gas — not a call centre.
Lifetime workmanship warranty
We stand behind the work on every job we do. No exceptions.
No call-out fee
Upfront pricing. You approve the number before a tool comes out.
Four things,
done properly
We believe in fair and honest pricing. You get an upfront quote with no hidden fees and no call-out fee, so you always know what to expect before anyone picks up a tool.
Expert plumbers
25+ years in the plumbing industry, on the tools and on the Gold Coast.
No call-out fee
Upfront pricing with no call-out fee. You know the number before we start.
Guaranteed work
Lifetime warranty on our workmanship. Every job, no exceptions.
Locally based
Covering Palm Beach to Helensvale and everything in between.
Your local
community
plumber
When plumbing problems strike, you need a dependable local plumber you can trust. With 8 years of dedicated service to the Gold Coast, we have earned a reputation for excellence you can count on.
Established in July 2018, Crystal Waters Plumbing & Drainage was named after the crystal-clear waterfalls that carve their way through the rainforest behind the coast, tumbling down the creeks before snaking out to the Pacific. We fix leaky tap washers, we plumb new homes, and we do everything in between. Burst pipe? We have you covered. Gas leak? That too.
No surprises,
start to finish
Your satisfaction is our top priority. We stand behind our work and offer a satisfaction guarantee on every job — the goal is to leave you knowing your plumbing is in expert hands.
- 01
You call, a plumber answers
Not a call centre. You get Nick or someone on the tools, and a straight answer about whether it is today, tomorrow, or something you can safely leave until next week.
- 02
We turn up when we said
The single thing customers mention most in our reviews. If we are running late you will hear from us before the window closes, not after.
- 03
Price before we start
Upfront pricing and no call-out fee. You approve the number before a tool comes out of the van.
- 04
Clean site, lifetime warranty
The old unit leaves with us, the area is cleaned, and the workmanship is covered for life.
205 reviews,
five stars
Exterior shower and under sink water purifier installed. Nick's service was fantastic. Great communication, quality professional install, friendly service and made sure we were happy with the results. Would definitely recommend.
I called Nick at 9:30am as our hot water system needed to be replaced. We had a new system supplied and installed by 2:30pm the same day. Great quality work, great price, so so happy and highly recommend!
I recently hired Nick for several plumbing tasks in our home including a full in wall toilet replacement unit, retiling the bathroom wall, addressing a roof top hot water issue, and installing a new kitchen tap. Nick paid meticulous attention to detail and the cleanliness of work. He showed up exactly on time and as agreed and was very good value for money. Highly recommended for anyone seeking top notch plumbing services.
I had no hot water, phoned Crystal Waters plumbing and was informed they would be at my residence within a couple of hours, which they were. Nick and his son were very polite and their work in repairing my water heater was performed professionally. I was very happy with their work and considered it good value. I would have no hesitation in recommending this company.
I phoned Nick this morning hoping to have my hot water system replaced. Nick gave exceptional and professional service with same day replacement. The old system taken away and the work area completely cleaned. I'd have no hesitation in recommending Crystal Waters Plumbing. Great job boys.
Nick and his team from Crystal Waters Plumbing are highly recommended. We have used his business multiple times now at our property for varying issues, each one has been solved promptly, affordable and with professionalism. Workmanship is neat and tidy with no mess left behind. Would recommend him every day of the week and will continue to use him for any plumbing needs in the future.
Before
you call
No. Crystal Waters Plumbing & Drainage has upfront pricing with no call-out fee. You get the price before we start, and you approve it before any work begins.
Palm Beach to Helensvale and everything in between — Robina, Burleigh, Miami, Mermaid, Broadbeach, Varsity Lakes, Mudgeeraba, Nerang, Southport, Pacific Pines and the suburbs around them. If you are not sure whether you are in the corridor, call and ask.
Often, yes. Several of our Google reviews describe a morning phone call and a working system by that afternoon. It depends on the unit you need and whether it is in stock — we will tell you honestly when we take the call.
Our workmanship, for life. Product warranties are separate and come from the manufacturer, which is one reason we install everything to manufacturer specification — a shortcut on the install is what voids those.
Because clearing a blockage and finding its cause are two different jobs. A jetter will clear almost anything; a CCTV camera tells you whether you are dealing with tree roots, a collapsed section, a belly in the line, or simply what is going down the sink. We put the camera down as a matter of course.